Why we ask for source files
So you get a perfect translation of your files every time.
To translate any file we need to be able to edit the original text in your document or files. We can only do this if we have the source files.
Sometimes customers send us PDFs for translation; however, PDF is not a valid source file. They are generally used for distribution on the Web and for print. It’s like someone handing you a written letter and asking you to physically edit the original text. The only option would be to recreate the document from scratch.