{"id":121607,"date":"2026-01-16T10:33:48","date_gmt":"2026-01-16T10:33:48","guid":{"rendered":"https:\/\/www.star-ts.com\/service-level-agreement\/"},"modified":"2026-01-16T10:34:27","modified_gmt":"2026-01-16T10:34:27","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.star-ts.com\/ga\/service-level-agreement\/","title":{"rendered":"Comhaont\u00fa Leibh\u00e9al Seirbh\u00edse"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-niotni-a24094ca1979b7779a441bcfb082fa83\">\n.flex_column.av-niotni-a24094ca1979b7779a441bcfb082fa83{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-niotni-a24094ca1979b7779a441bcfb082fa83 av_one_full  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-2nf4za6-062d31f01ccc5dbc231ba33643760804 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"top_cap V2\">\n<h1>Comhaont\u00fa Leibh\u00e9al Seirbh\u00edse do Chustaim\u00e9ir\u00ed<\/h1>\n<\/div>\n<\/div><\/section><\/div>\n<p><div  class='flex_column av-1y7o31a-ce94ff51f7eb8d1d97df3d1a8de67aa4 av_one_full  avia-builder-el-2  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-1twc3b2-7bb85eba26a1b0b6339678e9716fcb73 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\u00c1r dTiomantas Seirbh\u00edse do Chustaim\u00e9ir\u00ed<\/h3>\n<p>T\u00e1imid paiseanta faoi sheirbh\u00eds den scoth a sheachadadh agus t\u00e1imid tiomanta don leibh\u00e9al seirbh\u00edse seo a leanas. Is c\u00fapla rud simpl\u00ed iad gach a iarraimid ar ais. <\/p>\n<h4 class=\"spx\">Geallann STAR Sol\u00e1thar a Dh\u00e9anamh ar &#8230;<\/h4>\n<ul>\n<li>aistri\u00fach\u00e1n \u00f3 aistritheoir\u00ed c\u00e1ilithe agus a bhfuil taith\u00ed acu ar cainteoir\u00ed d\u00fachais iad agus at\u00e1 lonnaithe ina dt\u00edr f\u00e9in.<\/li>\n<li>na haistritheoir\u00ed c\u00e9anna at\u00e1 ag obair ar do thionscadail go l\u00e9ir; nuair a cheada\u00edonn do sceideal, mar sin coinn\u00edtear ton comhsheasmhach.<\/li>\n<li>molta\u00ed pr\u00f3iseas dea-chleachtais agus d\u00e9anfaimid iarracht do chuid riachtanas a r\u00e9amh-mheas, ionas gur f\u00e9idir linn cabhr\u00fa le do shaol a dh\u00e9anamh n\u00edos \u00e9asca.<\/li>\n<li>athbhreithni\u00fa tapa ar an \u00e1bhar a fuarthas le haghaidh aistri\u00fach\u00e1in. M\u00e1 fhaighimid aon cheisteanna, tabharfaimid tuairisc duit sula dtos\u00f3idh muid ar aistri\u00fach\u00e1n. <\/li>\n<li>aistri\u00fach\u00e1in a sheachadadh in am agus le nuashonruithe tr\u00e1th\u00fail ar dhul chun cinn.<\/li>\n<\/ul>\n<h4 class=\"spx\">Seo an m\u00e9id is g\u00e1 d\u00fainn<\/h4>\n<h5>Bunchomhaid Foinse<\/h5>\n<p>N\u00ed m\u00f3r d\u00fainn comhaid fhoinse ceart agus ioml\u00e1n a chur i gcr\u00edch le haghaidh aistri\u00fach\u00e1in. \u00c1ir\u00edtear leis seo aon s\u00f3cmhainn\u00ed gaolmhara ar n\u00f3s cl\u00f3nna agus picti\u00fair. N\u00ed m\u00f3r d\u00fainn do chuid picti\u00far ionas gur f\u00e9idir linn a fheice\u00e1il do th\u00e1irg\u00ed agus l\u00e9ar\u00e1id\u00ed i gceart le linn aistri\u00fach\u00e1n. Cialla\u00edonn s\u00e9 freisin gur f\u00e9idir linn leagan amach an chomhaid deiridh a dh\u00e9anamh. M\u00e1 t\u00e1 gach rud is f\u00e9idir linn a th\u00e1irgeadh comhaid deiridh r\u00e9idh cl\u00f3 i ngach teanga. T\u00e1 s\u00e9 t\u00e1bhachtach \u00e9 a fh\u00e1il ceart ag an t\u00fas chun an pr\u00f3iseas a dh\u00e9anamh \u00e9asca. Seachna\u00edonn s\u00e9 seo aon chostais bhreise le linn an aistri\u00fach\u00e1in m\u00e1 athra\u00edonn comhaid.      <\/p>\n<h5>Treoracha Soil\u00e9ire sula dtosa\u00edonn an t-aistri\u00fach\u00e1n<\/h5>\n<p>Inis d\u00fainn <strong>&#8220;gach ceann de do chuid riachtanas&#8221;<\/strong> sula dtosa\u00edonn muid ag aistri\u00fa chun aon athoibri\u00fa n\u00f3 costais bhreise a sheachaint. Inis d\u00fainn m\u00e1 t\u00e1 t\u00fa ag dul go bhfuil an t-aistri\u00fach\u00e1n sheice\u00e1il ag duine \u00e9igin i do chuideachta. M\u00e1 sheolann t\u00fa aiseolas aistri\u00fach\u00e1in chugainn tar \u00e9is obair <a title=\"What is dtp\" href=\"https:\/\/www.star-ts.com\/ga\/ceisteanna-coitianta\/cad-e-dtp\/\">DTP<\/a> a bheith curtha i gcr\u00edch, is obair bhreise \u00e9 na hathruithe seo a chur i bhfeidhm. Gearraimid an cine\u00e1l athoibre seo ar r\u00e1ta\u00ed in aghaidh na huaire STAR.<\/p>\n<h5>Soil\u00e9iri\u00fa T\u00e9arma\u00edochta sula dtoibhimid<\/h5>\n<p>M\u00e1 t\u00e1 aon <a href=\"https:\/\/www.star-ts.com\/translation-faq\/what-is-terminology\/\">t\u00e9arma\u00edocht<\/a> shonrach agat ar mhaith leat a \u00fas\u00e1id, cuir in i\u00fal d\u00fainn sula dtosa\u00edonn muid. Is f\u00e9idir linn \u00e9 seo a roinnt ansin len\u00e1r n-aistritheoir\u00ed. Mura dtugann t\u00fa t\u00e9arma\u00edocht d\u00fainn, aistreoidh STAR ag \u00fas\u00e1id \u00e1r mbreithi\u00fanais agus \u00e1r dtaith\u00ed ghairmi\u00fail is fearr. Uaireanta n\u00ed fh\u00e9adfaidh do th\u00e9arma\u00edocht is fearr na t\u00e9arma\u00ed a roghna\u00edmid a mheaitse\u00e1il. D&#8217;fh\u00e9adfadh s\u00e9 seo a thaispe\u00e1int suas le linn do <a title=\"Conas athbhreithni\u00fa a dh\u00e9anamh ar do chuid aistri\u00fach\u00e1n\" href=\"https:\/\/www.star-ts.com\/translation-faq\/how-to-review-your-translations\/\">athbhreithni\u00fa<\/a>. M\u00e1 mhodhna\u00edonn t\u00fa t\u00e9arma\u00ed tar \u00e9is an seachadadh deiridh, gearrfar na hathruithe seo ar r\u00e1ta in aghaidh na huaire ag STAR mar go gcaithfimid obair bhreise a dh\u00e9anamh chun \u00e9 seo a sheachadadh.<\/p>\n<h5>Athbhreithnithe C\u00e1il\u00edochta agus Glacadh le hAthruithe agus Difr\u00edochta\u00ed<\/h5>\n<p>&#8216;T\u00e1 go minic n\u00edos m\u00f3 n\u00e1 bealach amh\u00e1in a r\u00e1 ruda\u00ed \u00e1irithe i roinnt teangacha. T\u00e1 go leor roghanna fabhracha ceart ag aistri\u00fach\u00e1n agus n\u00ed m\u00f3r duit glacadh leis c\u00e9 go bhf\u00e9adfadh roghanna fabhracha STAR a bheith difri\u00fail \u00f3 mise n\u00ed chialla\u00edonn s\u00e9 seo go bhfuil an t-aistri\u00fach\u00e1n bunaidh m\u00edcheart n\u00f3 earr\u00e1id. T\u00f3gfaidh STAR cuimhne aistri\u00fach\u00e1in do do thionscadail agus as seo l\u00e9ireofar do st\u00edleanna is fearr i ngach tionscadal amach anseo.  Cuirimid f\u00e1ilte roimh d&#8217;aiseolas le linn ch\u00e9im athbhreithnithe do thionscadail. Molaimid WebEdit a \u00fas\u00e1id chun athbhreithnithe a dh\u00e9anamh nuair is f\u00e9idir.<\/p>\n<p>Ba ch\u00f3ir go mbeadh gach aiseolas chuig STAR beacht agus i bhform\u00e1id dhigiteach at\u00e1 \u00e9asca le l\u00e9amh agus in\u00fas\u00e1idte. Agus aiseolas \u00e1 shol\u00e1thar agat, tabhair sampla\u00ed de chuid de na saincheisteanna ar a laghad a dtabharfar aghaidh orthu. &#8216;R\u00e1itis mhaith, t\u00e1 s\u00e9 ina<em>&#8220;aistri\u00fach\u00e1n bocht<\/em>&#8221; n\u00f3 t\u00e1 s\u00e9 ina<em>&#8220;aistri\u00fach\u00e1n meais\u00edn<\/em>&#8221; T\u00e1 faisn\u00e9is neamhleor chun r\u00e9iteach s\u00e1s\u00fail a chur ar f\u00e1il.<\/p>\n<p>M\u00e1 t\u00e1 bot\u00fain litrithe, \u00e1bhar nua, t\u00e9arma\u00edocht neamhcheadaithe n\u00f3 \u00e1bhar nua a chur leis \u00f3n t\u00e9acs bunaidh ansin, ciall\u00f3idh s\u00e9 seo obair bhreise bhreise do STAR mar go mbeidh orainn na saincheisteanna seo a shocr\u00fa. Sa ch\u00e1s seo, gearrfar na hathruithe seo ar r\u00e1ta in aghaidh na huaire ag STAR. <\/p>\n<h4 class=\"spx\">Athbhreithni\u00fa Inmhe\u00e1nach Cliant<\/h4>\n<dl>\n<dt>Doicim\u00e9id<\/dt>\n<dd>M\u00e1 t\u00e1 foilsi\u00fa deisce \u00e1 dh\u00e9anamh agat i do chuideachta f\u00e9in, n\u00f3 le gn\u00edomhaireacht dearaidh eile, molaimid \u00e9 seo a dh\u00e9anamh go tr\u00e1th\u00fail, laistigh de dh\u00e1 sheachtain de rogha.<\/dd>\n<dt>Su\u00edmh Ghr\u00e9as\u00e1in<\/dt>\n<dd>M\u00e1 t\u00e1 t\u00fa ag iomp\u00f3rt\u00e1il do th\u00e9acs isteach i gc\u00f3ras bainist\u00edochta \u00e1bhair, agus ag d\u00e9anamh <a href=\"https:\/\/www.star-ts.com\/software\/webcheck-online-review-system\/\">athbhreithnithe ar l\u00edne<\/a>, molaimid ar\u00eds \u00e9 seo a dh\u00e9anamh ar an mbealach tr\u00e1th\u00fail c\u00e9anna.<\/dd>\n<\/dl>\n<p>Tar \u00e9is tionscadal a bheith cr\u00edochnaithe cartlann\u00f3idh STAR \u00e9 in\u00e1r gc\u00f3rais ch\u00faltaca. M\u00e1 chaithfimid tionscadal a athoscailt ina dhiaidh sin le haghaidh aiseolais dh\u00e9anaigh, gearrfar na hathruithe seo ar r\u00e1ta in aghaidh na huaire ag STAR. <\/p>\n<h5>Aistri\u00fach\u00e1n \/ Sainroghanna \u00c1iti\u00fala<\/h5>\n<p>Doicim\u00e9adaigh aon riachtanais \u00e1iti\u00fala speisialta at\u00e1 agat agus cuir in i\u00fal d\u00fainn sula dtosa\u00edonn muid aistri\u00fach\u00e1n (mar shampla &#8211; is \u00e9 seo an \u00e1it a gcuirtear an teachtaireacht aistri\u00fach\u00e1in in oiri\u00faint do mhargadh \u00e1iti\u00fail ar leith n\u00f3 do riachtanas \u00e1iti\u00fail.)<\/p>\n<p>M\u00e1 t\u00e1 t\u00fa teachtaireacht shonrach, riachtanais branda n\u00f3 st\u00edl, n\u00ed m\u00f3r don chustaim\u00e9ir treoracha an-sonrach agus treoirl\u00ednte aistri\u00fach\u00e1in a thabhairt d\u00fainn. Uaireanta le haghaidh t\u00e9acs marga\u00edochta d&#8217;fh\u00e9adfadh st\u00edl n\u00f3 teachtaireacht teanga a bheith ann a theasta\u00edonn \u00f3n gcliant ina n-aistri\u00fach\u00e1in. <\/p>\n<h5>Mar shampla<\/h5>\n<dl>\n<dt>Aistri\u00fach\u00e1n<\/dt>\n<dd>Ar mhaith leat go gclo\u00edfimid go docht leis an mbunt\u00e9acs, ag aistri\u00fa agus ag coinne\u00e1il an \u00e1bhair ch\u00e9anna leis an mbunleagan.<\/dd>\n<dt>Traschruth\u00fa<\/dt>\n<dd>Ar mhaith leat go mbogfaimis \u00f3n mbunfhoinse chun teachtaireacht shonrach a aistri\u00fa.<\/dd>\n<\/dl>\n<p>Mura dtugtar aon treoracha, \u00fas\u00e1idfidh an t-aistritheoir a mbreithi\u00fanas gairmi\u00fail is fearr chun d\u2019aistri\u00fach\u00e1n a chr\u00edochn\u00fa. Mura meaitse\u00e1lann an ch\u00e1il\u00edocht an leibh\u00e9al riachtanach, mar gheall ar shonra\u00edocht chliaint m\u00edchruinn, gearrfar athruithe ar r\u00e1ta in aghaidh na huaire ag STAR. <\/p>\n<h5>Aiseolas Tr\u00e1th\u00fail<\/h5>\n<p>Freagair aon cheisteanna tionscadail go tapa agus go tr\u00e1th\u00fail. \u00d3 am go ham iarrfaidh STAR soil\u00e9iri\u00fa ar an mbunt\u00e9acs tr\u00ed r\u00edomhphost n\u00f3 ceisteanna ar STAR Translation Cloud.<\/p>\n<p>Beidh aistritheoir\u00ed ag fanacht leis na freagra\u00ed chun an t-aistri\u00fach\u00e1n a chomhl\u00e1n\u00fa. Nuair nach f\u00e9idir soil\u00e9irithe tr\u00e1th\u00fala a dh\u00e9anamh, \u00fas\u00e1idfidh STAR a bhreithi\u00fanas gairmi\u00fail is fearr ionas gur f\u00e9idir an t-aistri\u00fach\u00e1n a chr\u00edochn\u00fa go tr\u00e1th\u00fail. Inseoidh muid duit \u00e9 seo nuair a dh\u00e9anaimid d&#8217;aistri\u00fach\u00e1n a sheachadadh. M\u00e1 dh\u00e9antar athruithe ar na haistri\u00fach\u00e1in ina dhiaidh sin, gearrfar \u00e9 seo ar r\u00e1ta in aghaidh na huaire ag STAR.<\/p>\n<h5>Modhnuithe tar \u00e9is an tseachadta deiridh<\/h5>\n<p>M\u00e1s mian leis an gcustaim\u00e9ir athruithe tar \u00e9is sheachadadh an tionscadail deiridh, n\u00ed m\u00f3r na modhnuithe seo a chl\u00f3scr\u00edobh, i gcomhr\u00e9ir leis an tionscadal agus le tionscadail roimhe seo. Caithfidh s\u00e9 litri\u00fa, gramadach, ponca\u00edocht cheart a bheith aige agus a bheith d\u00edlis don t\u00e9acs bunaidh foinse. Gearrfar na nuashonruithe seo ar r\u00e1ta in aghaidh na huaire ag STAR toisc gur ch\u00f3ir go mbeadh gach c\u00e9im athbhreithnithe d\u00e9anta le linn an tionscadail mar a leagtar amach thuas. N\u00ed chuirimid comhairle ar dhoicim\u00e9id a mhodhn\u00fa tar \u00e9is an tseachadta deiridh.<\/p>\n<p>M\u00e1 t\u00e1 earr\u00e1id\u00ed a shocr\u00fa i do aiseolas, beidh STAR shocr\u00fa d\u00f3ibh, cothrom le d\u00e1ta an t-aistri\u00fach\u00e1n agus freisin cothrom le d\u00e1ta \u00e1r st\u00f3r\u00e1il cuimhne aistri\u00fach\u00e1in ionas go mbeidh c\u00e1il\u00edocht a chothabh\u00e1il. Gearrfar na nuashonruithe seo ar r\u00e1ta in aghaidh na huaire ag STAR.<\/p>\n<\/div><\/section><\/div><div  class='flex_column av-10rpbj2-a3bda0376216341e6c6029403be9a1e7 av_one_full  avia-builder-el-4  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m9mb5q-b5c864c384e00d85f09d39ad5d21cb09 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.star-ts.com\/about\/terms-and-conditions\/\">\u00c1r dT\u00e9arma\u00ed agus Coinn\u00edollacha Dl\u00edthi\u00fala<\/a><\/p>\n<p><a href=\"https:\/\/www.star-ts.com\/software\/webcheck-online-review-system\/\">C\u00f3ras Athbhreithnithe Ar L\u00edne WebEdit<\/a><\/p>\n<\/div><\/section><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":170,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-121607","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/pages\/121607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/users\/170"}],"replies":[{"embeddable":true,"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/comments?post=121607"}],"version-history":[{"count":0,"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/pages\/121607\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.star-ts.com\/ga\/wp-json\/wp\/v2\/media?parent=121607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}