Damian Scattergood and Paul Quigley from STAR TS were delighted to speak with the students in UCD about Corporate Communication and Outsourcing.
The evening was organized by Allen Higgins, who lectures and manages the Global Sourcing Program: http://managingglobalsourcing.blogspot.com
The discussion was on outsourcing/sourcing, managing inside and managing outside; the relationship with clients and suppliers. What is culture and how does it come into the frame? How to manage the interface, who to manage, and listening or being listened to!
Damian and Paul first introduced themselves to the students and outlined their previous professional experience in different companies with very different cultures. Damian Scattergood was responsible for the development of Symantec’s translation and localisation tools. This involved setting the strategy for localization on new platforms and sourcing or developing new tools for the delivery of localized products. At the same time, Paul Quigley was Director of Translation Tools at Oracle in Dublin responsible for delivery of Oracle translation into over 24 languages.
In 2001, they joined forces to create STAR Translation Services. STAR provides website and document translation services in over 40 languages. They work in a global network of 40 offices employing about 800 staff from all over the world. Working in such a global environment give Damian and Paul day to day experience in outsourcing, in-sourcing and managing a global culture. They were happy to share there experience and provide advice about the importance of communication in any global environment.
The interaction with the students was very interesting and they asked many questions about our real life experiences.
Just some of the topics we discussed during the evening…
- The importance of clear communication
- Managing cultural diversity
- Funny problems as a result of bad communication
- How to manage communication challenges.
- How to be sure you are heard – clearly and correctly.
- How to train new employees – and bring them into your culture.
- The challenges of merger and acquisitions.
We hope the event provided these future professionals with plenty of good advice and information that will help them start their professional careers with complete confidence.